Returns & Refund Policy

Service-Based Returns

GUIDELINE RK, LLC provides custom software development, cloud solutions, and IT consulting services. Due to the nature of our work, we operate under the following guidelines:

• All projects begin with a detailed consultation and proposal phase
• Milestone-based payment structures ensure transparency and satisfaction
• Client approval is required at each development stage

Software License Refunds

For our enterprise software products, we offer the following refund policy:

• 30-Day Money-Back Guarantee: Full refund available within 30 days of purchase if the software does not meet specified requirements
• Subscription Services: Cancel anytime with prorated refunds for unused months
• Custom Development: Refunds evaluated on a case-by-case basis depending on project stage

Refund Process

To request a refund, please follow these steps:

1. Contact our support team at info@axissoftdynamic.com
2. Provide your project or license details and reason for refund request
3. Our team will review your request within 2-3 business days
4. Approved refunds are processed within 5-7 business days

Timeframes

Contact Information

For questions about our return and refund policy, please contact us: